Kinch Robinson - Claims Training

This course covers three different ways in which fraud arises in motor claims using a case study, animated accident reconstructions and examples of real cases. Read more

This course provides an introduction to credit hire.  It looks at the main terms of a credit hire agreement, what checks a credit hire organisation will make before providing a hire car, and what the hirer needs to establish in order to recover hire costs from a third party. Read more

Many young people don’t drive these days.   And this means that some claims handlers don’t really understand the terminology used in motor insurance policies. This short online course provides a quick introduction so claims handlers can talk confidently about a ‘no claims bonus’ or a ‘policy excess’. Read more

This course provides guidance and tips for negotiating on liability, quantum and procedure in personal injury claims.   It introduces three tools to help you to prepare effectively for a negotiation, as well as looking at how to handle difficult situations.  You can download a PDF of tips at the end of the course, together with the preparation tools you will have been introduced to. Duration: 60 mins Topics covered: Planning Using a Needs Inventory Deciding on your BATNA Using a checklist Handling difficult situations Professional ethics when negotiating Read more

This e-learning course provides an introduction to valuing general damages in a personal injury claim.  It looks at the evidence needed and the  tools you should use. The course covers the tariffs introduced in 2021 for whiplash claims in road traffic accidents. Throughout the course there are practical exercises to test your understanding. Read more

Claimants in personal injury claims may have  received hospital treatment or taken ambulance journeys as a result of their injuries. When a successful claim is made the Defendant has to pay for the cost of this NHS treatment. Topics covered: Notifying the CRU The Certificate of NHS charges The tariff of charges Complex cases PDF download Read more