Content
4 modules
Rating
Instructor
-
Price
£30.00
Description
This course provides guidance and tips for negotiating on liability, quantum and procedure in personal injury claims.
It introduces three tools to help you to prepare effectively for a negotiation, as well as looking at how to handle difficult situations. You can download a PDF of tips at the end of the course, together with the preparation tools you will have been introduced to.
Duration: 60 mins
Topics covered:
- Planning
- Using a Needs Inventory
- Deciding on your BATNA
- Using a checklist
- Handling difficult situations
- Professional ethics when negotiating
Objectives
As a result of completing the training, you will know:
- know how to prepare for a negotiation
- know how to deal with nerves, difficult opponents, etc
- understand the professional ethics requirements
- be a more confident telephone negotiator
Certificate
By completing/passing this course, you will attain the certificate Negotiation skills
1.
Negotiation Skills - Module 1
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2.
Negotiation Skills - Module 2
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3.
Negotiation Skills - Module 3
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4.
Feedback form
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